FAQ

Are all Sarah Lauren products really handmade?

Yes. All of our products are handmade in Brisbane, Australia and made with the best quality materials sourced locally and internationally.

Can I arrange a custom designed (bespoke) piece for a special occasion?

Yes, you can have your item custom designed. Simply contact us with your special instructions and I will provide you with an estimate. Prices vary depending on the materials desired. Please note that all custom orders are final and cannot be returned.

Do you post internationally?

Yes. We are happy to send our products to our international clients. If you are intending on placing a large order please contact us for large parcel international postage rates.

Do I have to have a Paypal account to buy online?

No, once you choose to pay by Paypal choose “I don’t have a Paypal account” to pay by credit card or bank account.

How long will it take to receive my order?

We primarily use Fastway Couriers and Australia Post for local, interstate and overseas orders.

What do I do if I wish to return or exchange an item?

We want you to be happy with your purchase. If for some reason you wish to return all or part of your purchase please contact us within 7 day of receipt of goods informing us of your intention to return the item/s (so we know they are on their way). While no re-stocking fee applies, we do not refund postage/insurance costs and the return postage will be at your expense. Once we receive the item/s we will arrange your refund. If you paid by bank deposit please enclose your account details so your refund can be arranged.

Do you sell wholesale?

We no longer offer wholesale discounts. We have lowered our prices in line with what was previously offered to wholesale customers. You no longer have to have an ABN or remember a code to access our great prices.

Do you have any special offers or discounts?

Yes we do have special offers and discounts from time to time. Join our Facebook page (Sarah Lauren) and/or subscribe to the newsletter.

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