Shipping & Returns

POSTAGE

We endeavour to dispatch orders within 48 hours (excluding weekends and public holidays). We will advise you of any delays that may occur. We use Fastway Couriers as our main carrier with Australia Post as our backup for areas that are outside Fastway Courier’s delivery zones.

RUSH ORDER FEE

If you are in need of your order urgently please place your order by 11.00am AEST and add the rush order fee to your order. Your order will be the next order packed and posted on the same day. If an order is placed after 11.00am AEST it will be packed and posted the next business day.

Postage Policy
Orders under $8 will be charged $3 for regular letter postage and handling (with the exception of some larger items that must be sent as a parcel ie glue and hair bands). Orders over $8 will be charged depending on the weight of the order. Up to 500g will be $8.50, up to 3kg will be $13.80. You may opt for Express post in addition to your order.

All orders will be sent via courier if your address falls within their delivery areas. The parcel will be marked “Authority to Leave”. If you would prefer to sign for your order please leave a comment with your order.

If your address is not in their delivery area we will send your parcel by Australia Post. If you prefer Australia Post please leave a note with your order.

We are happy to accommodate International purchases. Customs forms will be marked “Merchandise”. You will be responsible for any customs or duties imposed by your country. The cost of shipping for International purchases starts at $11.00. If you are unsure of how much your purchase will cost in shipping please contact us.

We take all precautions to ensure your parcel arrives on time and in good condition. Sarah Lauren will not be held responsible for any damaged or lost parcels.